The World Food Programme (WFP), the world's largest humanitarian organization, is recruiting an IT Operations Assistant to support its activities in Cameroon. This is a full-time, on-site position based in Yaoundé.
Application Deadline
Applications are reviewed on a rolling basis. Early applications are strongly encouraged.
About WFP
The World Food Programme (WFP) is a 2020 Nobel Peace Prize Laureate. It saves lives during emergencies and uses food assistance to build pathways to peace, stability, and prosperity. WFP offers an inclusive and diverse work environment, invests in staff development, and provides career opportunities across its global offices.
Why Join WFP?
- Work in a multicultural, inclusive environment
- Access training, mentorship, and mobility opportunities
- Be part of a mission-driven organization recognized with the Nobel Peace Prize
- Competitive compensation and benefits package
Key Responsibilities
Under the supervision of the IT Operations Officer and the Head of TEC, the IT Operations Assistant will:
- IT Service Desk & User Support
- Act as first point of contact for user IT queries
- Provide support for desktops, laptops, printers, mobile devices, and conferencing tools
- Log and track incidents in the corporate ticketing system (EasyVista)
- IT Infrastructure Support
- Assist with installation, configuration, and maintenance of IT equipment
- Support LAN, WAN, Wi-Fi, and internet connectivity
- Provide support for corporate applications (Microsoft 365, SCOPE, WINGS/SAP, COMET, email systems)
- IT Asset Management
- Maintain inventory records in GEMS
- Support deployment, transfer, and disposal of ICT equipment
- Assist with physical verification and reconciliation of IT assets
- Training & Documentation
- Provide ICT training and user orientation
- Draft and maintain technical documentation and SOPs
- Compliance & Cybersecurity
- Ensure adherence to IT security and data protection policies
- Report and support investigations of cybersecurity incidents
- Other Duties
- Provide technical support during events and workshops
- Perform other tasks as required
Qualifications
Education
- Completion of secondary school required
- Diploma in Computer Science, Information Technology, or related field required
- University degree is an asset
Experience
- Minimum 4 years of experience in IT support, helpdesk, or network administration
- Experience with UN, NGOs, or international organizations is an advantage
- Familiarity with WFP systems (SCOPE, WINGS, COMET) is a plus
Languages
- Fluency in English and French (Level C)
Contract Details
- Title: IT Operations Assistant
- Type: Service Contract (SC5)
- Duration: 6 months
- Location: Yaoundé, Cameroon
- Encouragement: Female candidates strongly encouraged to apply
How to Apply
Submit your CV and cover letter in English through WFP's recruitment platform. Only shortlisted candidates will be contacted.
